Online Ordering

Terms & Conditions

Delivery Days and Times

Standard delivery hours are between 6:00am to 5:30pm Monday to Friday and 7:00am to 1:00pm on Saturdays. Sunday delivery may be available upon request and depending on the order value.

 

Minimum Order Value

$120 weekday order minimum. For weekend catering our minimum is $300.

 

Delivery Window

For cold orders, deliveries may arrive up to 90 minutes prior to your requested delivery time. For warm food orders, catering may arrive up to 20 minutes before your requested delivery time.

Please allow a delivery window of 15 minutes to accommodate for loading dock, or Sydney traffic. If we are going to be later than your requested delivery time we will call you prior to arrival to advise you of this.

 

Order Cut-Off

We require all orders for the following business day by 3:00pm. Please note that orders placed after 3:00pm for delivery the following day may require an altered menu, a later delivery time, and or be unable to complete. We will do our utmost to look after you.

 

Quotations

One Pot Catering will honour the pricing provided in a quotation for 30 days. After 30 days One Pot Catering reserves the right to adjust the prices quoted.

 

Pricing Information

Please note all menu prices exclude GST. The 10% Goods & Services Tax is added to those items that incur GST at time of purchase. One Pot Catering will strive to maintain their prices over the life of our most current catalogue. However, we reserve the right to alter prices without notice.

 

Confirmation of Your Booking

One Pot Catering will send you an email of your order. This email represents a confirmation of your order, unless the email states that it is a quote. The order will be delivered and prepared as per the details on your email. It is your responsibility to review the details of your order and notify One Pot Catering of any omissions or corrections. An invoice will be raised reflecting the items and prices outlined within this confirmation.

 

Food Allergies

One Pot Catering can offer a wide variety of specialty diet menu items. These include dairy free, vegan, vegetarian, gluten free and pork free. While we take the upmost care to accommodate your dietary requirements there can be traces of allergens found within our catering. In the event you or your client has a life-threatening anaphylaxis inducing allergy, we recommend they cater their own meal. Any instances where you or your client suffers loss or illness resulting from nuts or traces of allergens found in our catering, One Pot Catering will not be held liable.

 

Order Cancellation & Refund Policy

In the event that a confirmed order/event is cancelled, the following cancellation charges will apply

  • Notice of 31 days or more: Full deposit refunded;
  • Notice of 21 to 30 days: 50% deposit retained;
  • Notice of 11 to 20 days: Full deposit retained;
  • Notice of 10 days or less: One Pot Catering reserves the right to full payment of total booking cost.

[In the case that a deposit has not been received, the applicable cancellation fee + $100 administration fee will be charged.]

These cancellation charges compensate for loss of assumed as well as other potential income on the specified date, and other costs incurred including but not limited to produce, labour, scheduling and administration.

Where possible, One Pot Catering will use discretion to minimise cancellation charges and will evaluate on a case-to-case basis according to costs already incurred.

Should One Pot Catering be unable to provide any service due to extenuating and unforeseen circumstances, clients may not make any claim other than a full refund of payment/s made.

 

Payment

Payment can be made by credit card, cheque, or EFT payment.

Our standard payment terms are net 7days, and credit card payments do attract a merchant fee based on the credit card used.

Please note that we typically issue the invoice or charge your credit card on the day of delivery.

NOTE: It is the responsibility of the account holder to ensure that all order details (date, time, delivery location and onsite contact) are correct.

Please ensure you check these details carefully as redeliveries, incorrect dates and times, and inability to get in touch with the correct onsite contact can be expensive for both you and for us, and can create havoc for our kitchen, drivers, our other clients, event managers and ultimately your guests!

  1. No same day cancellations – customer will be invoiced in full (also applies to Order-In customers)
  2. Cancellations made within 24 hours prior to delivery will incur a 30% surcharge on the total order value (inc. GST)
  3. Late orders within 24 hours of delivery will incur a 20% surcharge on the total order
  4. Payments are strictly 7 days from issue of invoice unless otherwise arranged
  5. Collection of any hire equipment is to be scheduled at time of booking. If the equipment or client is unavailable at the scheduled collection time, there will be a rescheduling fee of $25.00
  6. If building access is unavailable at time of scheduled delivery, and client contact is uncontactable to make alternative arrangements, our drivers will be unable to wait more than 15 minutes (to ensure other clients receive their catering on time). If a redelivery is required, there will be a minimum fee of $25.00 applied to the order.
  7. If delivery location is different to that listed on the order confirmation, and our driver is required to deliver the order to a different location, this will be billed at an hourly rate of $45.00.

 

Deposits & Invoicing

One Pot Catering reserves the right to 50% deposit followed by full payment one week prior to delivery for private bookings. All other orders will be invoiced on the day of delivery. It is requested customers pay online with credit card (by logging into their member profile from our website) or via EFT, within 7 days of invoice.
Bank deposit details are listed on the bottom of the invoice.

 

Final Numbers & Payment

Final numbers for your event are required a minimum of 2 business days in advance and 4 business days for staffed events. If you wish to increase your booking within this period, we will endeavour to cater for the increase in numbers, which will be charged accordingly. However, we do not provide refunds but dependent on circumstances we may be able to accommodate a credit note to be used within 30 days.

 

Cancellation of Events

For event bookings in excess of $1,500 inc. GST, One Pot Catering reserves the right to recoup administration costs as below:
Within 2 weeks prior to event date:
In the unlikely case of cancellation of your event within 2 weeks of the event start date, to cover the cost of administration and stock holding costs, One Pot Catering will invoice the customer 10% of the total value of the invoice. Any cancellation costs to one Pot Catering’s suppliers for equipment or labour hire or any other service, will also be charged to the client.
Over 48 hrs before: 70% refund plus hire costs (if they cannot be cancelled)
Over 24 hrs before: 50% refund plus hire costs (if they cannot be cancelled)
Less than 24 hrs: no refund!

 

Outdoor Events & Weather

If your event is particularly dependent on dry weather, we recommend checking the weather forecast and confirming your decision 48hrs prior to the event. All cancellation policies apply, as aforementioned. Please note that in the case of unfavourable weather, we do not provide discounts if the event is cancelled or cut short.

 

Multiple Delivery Times

We offer free delivery to the north shore and Sydney CBD Monday to Friday. If there are multiple delivery times for the same order a $15 delivery charge will be applied for the additional delivery times.

 

One Pot Catering – ABN 77 163 012 584
244 Rocky Point Road, Ramsgate, NSW 2217
P: 0421 604 921