Placement of Orders
It is a requirement that catering orders be received by One Pot Catering no later than the scheduled times below to allow for ordering and processing of your catering needs.
All orders to be placed by 3pm for the following day. *Any amendments or late orders must be called in to our office number (02 9317 4062) with a follow up email
Weekend catering: due Wednesday of that week by 12.00noon ***Catering orders placed after these times may incur a late booking fee of 10%***
Last minute orders
Our team is available to assist you and, as a result, we will make every effort to provide catering for last minute orders. So we can give you an accurate and fast response when you call, we will check with the kitchen for product and delivery availability and call you back as soon as possible.
To confirm drop off catering orders, upon receipt of your catering event sheet ensure all details are correct including time of delivery and collection, number of people, location and contact details. If you are happy with the order and have received the order invoice (not as a quote) then no further action is required. It will be locked in for production. Any changes must be communicated immediately.
Minimum order numbers apply as stated on menus for office and event catering.
For Canapes, boardroom lunch or breakfast events Final catering numbers Final catering numbers are due two business days prior. We always try to accommodate changes in catering numbers. Small changes must be lodged by 10.00am the day prior to the order.
Special dietary requirements
We understand the importance of catering for specialised dietary needs. Our menu has options of vegetarian & gluten free. We can tailor our menu to most dietary requirements, if catering orders are confirmed within the above timelines. Please note that we do not operate a nut-free kitchen.
Credit card will be required for all bookings. Credit card authorisation form needs to be filled in for confirmation of all orders. If you wish to go on account with One Pot Catering, you will need to fill in
our credit application form for approval. Payment terms are 7 days from receipt of invoice. An invoice will be emailed to you once the order is delivered.
Cancellation charges will apply when your catering requirements have been confirmed in writing and where costs have been incurred in regards to food, labour or other services. The following deadlines apply to cancellations: Up to 10 people – by 10.00am the business day before 10-25- three business days prior to the delivery/event date All order over 25 – five business days prior to the delivery/event date A 100% cancellation fee where we have not been advised of a cancelled event in writing and the order has been prepared and/or delivered. Staff charges will apply.
Standard delivery times are 7.00am to 6.00pm Monday to Friday. (lift access and contact for the responsible person must be provided) Weekend delivery is available upon request. Additional charges including staffing will apply for weekends and outside operating hours. If orders are over $500, chef charges are waived.
Delivery area (excluding weekends)- ex GST
- Free delivery within 5km
- 5km-10km -$15.00
- 10km-20km -$20.00
- 20km -30km -$30.00
For deliveries outside 30km, please contact OPC office, as additional surcharges will apply **
Outside of 20km radius, a minimum spend of $200(ex GST) is required
** Please note the above, delivery rates and minimum spend are for most orders, however there might be additional charges on certain orders. Our representatives will contact you in such cases**
Private Events Payment terms:
To confirm a booking with One Pot Catering we require a 50% deposit at the time of booking to secure your date. There on in, 25% will be required every quarter unless your event is 12 weeks or less, in which case your consultant will manage your payment plan. Final balance of ALL invoices are to be paid no less than 1 week prior to the function.
Direct deposit, credit card or Cash. Final Number’s and menus changes At One Pot Catering we understand that guest numbers can fluctuate & so allow changes to be made up to one week prior to your event, we ask that all final numbers and any menu changes are provided no less than 7 days prior to your event. In order to manage this process you will be sent a run sheet 2-4 weeks prior to your event, the final run sheet once approved is then made available to the kitchen & no further changes can be made once all final numbers, menu selections & dietary requirements are made 1 week prior.
Private Event Cancellation
All cancellations of 12 weeks’ notice or more incur a loss of 25% deposit, One Pot Catering only accept a limited amount of functions per day & so to ensure business is not lost on this day 25% of the 50% will be retained. If your event is cancelled 6 weeks prior to the event date your 50% deposit will be retained & if your event is cancelled with less than 2 weeks’ notice the final invoice & balance will be retained. Postponing or transferring a booking can be completed up to 2 weeks prior to your event with an additional 10% surcharge applied to your final invoice as an admin fee to cover staff costs.
Lost or Broken Equipment
Any lost or broken equipment will be charged at replacement cost. By confirming your order you agree to the above terms and conditions and accept responsibility to abide by these terms.
We do not provide refunds or accept returns, but dependent on circumstances we may be able to accommodate a credit note to be used within 30 days.